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Privacy Policy

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Dime Custom Cues Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

Policies

Return Policy

We have a 30 day new or used return policy.

You may return any product you buy for up to 30 days from the day you received it. You are responsible for return shipping costs. Please contact us within 30 days of receipt of the item for an RMA number, and we can either issue a call tag for the item, in which case the shipping charges will be withheld from your refund, or you can ship the item yourself. We do not charge any restocking fees for returned items. We will credit your account when we receive the return item. Please note that if you had chosen expedited shipping with your original order those charges will NOT be refunded. In addition, if you purchased a cue that had work done- such as a turn down, or re-tip, then the charges for that service will not be refunded. Dimecustomcues.com reserves the right to void a customer's ability to return a product if the product shows sign of misuse or abuse.

Privacy Policy

The information provided when you order with us is never used for any purpose other than direct communication and to fulfill your order. Your name, address, phone and email are all kept confidential. For additional security, we do not store your credit card information on our server. Our checkout page is SSL encrypted for security.

Terms and Conditions

When you visit our website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail when the need to contact you arises. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Regarding product descriptions and pricing, Dimecustomcues.com attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Dimecustomcues.com is not as described, your sole remedy is to return it in unused condition. Payments/fees. The terms for all fee based services are clearly described on the web site and through ongoing promotions. In the event of a credit card fee chargeback by a customer, DimeCustomeCues.com will rebuke the chargeback with securely documented information proving the validity of the charge. The customer will then become liable for all associated chargeback and service fees and penalties - plus an additional amount of not less than $500 in each instance for administrative fees, court costs, etc. In the event a customer does not pay these fees within 30 days, the charges will be turned over to a collection agency. DimeCustomCues.com will file civil charges against any party who charges back a credit card payment for any reason. There is NO excuse for a charge back - DimeCustomCues.com provides highly visible means for Returns or Exchanges. Chargebacks serverely damage Dime Custom Cues and its ability to provide quality web sites and services like DimeCustomCues.com. THIS POLICY IS DESIGNED TO PROTECT DIME CUSTOM CUES AND OUR CLIENTS.

Contact us at info@dimecustomcues.com

Privacy Policy